Privacy Policy

Privacy Policy for MNE Electric (mneec.com)

Introduction

This Privacy Policy explains how MNE Electric (“we,” “us,” or “our”), a locally owned and operated business based in Gulf Shores, Alabama, collects, uses, stores, and protects your personal information when you interact with our website, mneec.com, or engage with our residential, commercial, and light industrial electrical services. By using our website or services, you agree to the practices described in this policy. We are committed to protecting your privacy and complying with applicable laws and regulations.

Information We Collect

We may collect the following types of information:

Personal Information

  • Collected Items: Name, mobile phone number, email address, and other information you provide when submitting inquiries, requesting services, or leaving reviews.
  • Collection Method: Information is collected through online inquiry forms, direct contact via email or phone, or when you submit a review through our website or third-party platforms like usaec.org.

Technical Information

  • Access Logs: We may collect data such as IP addresses, browser type, device type, and access times to analyze usage patterns and improve our website.
  • Cookies: We use cookies to track user interactions, enhance your experience, and identify repeat visitors. Cookies are small text files stored on your device by our website server.

Purpose of Collection and Use

We use the collected information for the following purposes:

  • Service Fulfillment: To respond to inquiries, process service requests, and manage contracts for residential, commercial, and light industrial electrical services (e.g., new construction, repairs, maintenance, and upgrades).
  • Customer Support: To provide assistance and address your questions or concerns.
  • Website Improvement: To analyze usage patterns, optimize site functionality, and enhance user experience.
  • Marketing: To inform you about specials, new services, or updates to this policy, unless you opt out.

Sharing of Information

  • Sole Ownership: We are the sole owners of the information collected on mneec.com. We do not sell, rent, or distribute your personal information to third parties, except as necessary to fulfill your service requests (e.g., coordinating with suppliers or contractors).
  • Legal Compliance: We may disclose information if required by law, regulation, or governmental request to comply with legal obligations or protect our rights.

Data Retention and Destruction

  • Retention Period: In principle, we destroy personal information without delay after the purpose of collection and use is achieved, unless retention is required by internal policies or laws such as the Act on Consumer Protection in Electronic Commerce.
  • Destruction Process:
    • Electronic Files: Personal information stored electronically is deleted using technical methods to prevent reproduction.
    • Paper Records: Printed personal information is shredded or incinerated.
  • Exceptions: If retention is required by law (e.g., records on contracts or subscription withdrawals), we retain the information for the period specified by relevant regulations and use it only for retention purposes.

Cookies

  • Purpose: We use cookies to analyze access frequency, visit times, and user preferences, enabling targeted marketing and improved services.
  • Your Choices: You may accept all cookies, opt for confirmation each time a cookie is saved, or refuse all cookies by adjusting your browser settings (e.g., in Internet Explorer: Tools > Internet Options > Personal Information). Note that refusing cookies may limit some website functionality.

Security Measures

  • Protection: We take precautions to protect your information both online and offline. Sensitive data submitted via the website is encrypted and transmitted securely (look for “https” and a lock icon in your browser).
  • Access Control: Only employees who need the information to perform specific jobs (e.g., customer service or billing) have access to personally identifiable information, and our servers are kept in a secure environment.
  • Website Scans: Our website is scanned annually by USAEC for security, but malware can be added at any time. If you have doubts, please contact us directly by phone.

Your Rights and Choices

  • Opt-Out: You may opt out of future contacts (e.g., marketing emails) by contacting us via email or phone. Unless you opt out, we may contact you about specials, new services, or policy changes.
  • Access and Correction: You can:
    • See what data we have about you, if any.
    • Change or correct any inaccurate data.
    • Request deletion of your data, unless retention is required by law.
    • Express concerns about our use of your data.
  • How to Exercise Rights: Contact us using the information below to make these requests.

Contact Us

For questions, concerns, or complaints about this Privacy Policy or our practices, please reach out to:

  • Email: electric@mneec.com]
  • Phone: 251-205-2323]
  • Mail: MNE Electric, 1465 W Lagoon Ave, Gulf Shores, AL 36542, USA]

We will provide prompt and sufficient responses to your inquiries. For additional support, you may contact relevant organizations for personal information infringement reports or consultations.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be notified through our website or by other appropriate means. We encourage you to review this policy periodically.

Additional Notes

  • License: MNE Electric holds a valid license in the State of Alabama and numerous Alabama cities and counties. You may search for our company by name on the county license website for confirmation.

Sharing of Personal Information

We do not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. Text messaging opt-in data is not being shared with third parties.

Opting Out of Text Messages:
You have the right to opt out of receiving text messages from MNE Electric at any time. To opt-out, you can reply “STOP” to any text message you receive from us.

Consent and Opt-In:
By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive.